If you have questions or are unhappy with your product, please contact us and we will be happy to answer your questions or to arrange a Stylist call. If within 15 days, you need to return your product (some exclusions apply*), please contact Customer Service for instructions and assistance. You will need your order number.

Return shipping fees are not refundable. We are not responsible for any returns lost in transit.

All returned items must be shipped exactly as they are packaged, with all accessories and any free gifts with purchase included. We recommend that liquid and aerosol hair care products be placed in a sealed plastic bag prior to returning the item.

No returns will be processed after 15 days. The 15 days is calculated from the date of receipt which is based on the UPS delivery date and is recorded in the UPS tracking system.

For electronic tool returns only:  Your return will be processed and a 15% handling fee will be deducted from your return.

The return/exchange processing period is approximately 5 business days after your return is received.

Once received, we will send an email confirming the receipt and processing of your return or exchange request.

Due to their personal nature, all Wrap Ups, Half Ups, brushes and combs are not refundable and are excluded from any return or warranty policy.

All Flash Sale/Final Sale/BlackFriday/CyberMonday, items are not eligible for return. This includes but is not limited to Deep Dive items, Certified Open Box irons, Hair Care products (shampoo, conditioner, stylers), and Fragrance sold at 50% or higher discount.

We cannot provide refunds or returns for products purchased from other retailers. Only products purchased on may be returned, exchanged or refunded.

We reserve the right to limit returns if we have reason to suspect misuse such as excessive returns, reseller activities or fraud.

At The Beachwaver Co., we want you to be thrilled with our products. We want you to look and feel beautiful. We believe in the quality of our products and test them thoroughly. We welcome your feedback and in the event of any problem, we welcome the opportunity to make it right!

Please contact Customer Service for return instructions.

Please visit the Warranty Policy page for Warranty details.